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covid-19 update


In response to the COVID-19 pandemic Frontier Health will be offering an easier way to access needed services. During this time we will be offering telephonic and/or tele-video services for: therapy, Intensive Outpatient programs, medication management, care coordination/case management, and peer support. This will allow those in our community of Northeast Tennessee and Southwest Virginia to receive these necessary services from the safety of their own homes.

Frontier Health is committed to meeting the needs of our community throughout the changing environment of the COVID-19 pandemic. Our team is working quickly to adapt our services to ensure people will continue receiving the highest quality of services through this time,” emphasized Kristie Hammonds, President and CEO.

Frontier is in the process of contacting people who are currently receiving services to give them information on how to access care through this new format.

If you are seeking services, please give us a call. There are several ways to access care:

• You can visit our locations tab on our website at frontierhealth.org/locations where there are listings of all our locations and contact numbers. Once you are there, you can simply enter your zip code and click the drop pin.
• If you are in crisis or have an immediate need, contact our crisis line at 877-928-9062.
• You can visit our Walk-in Center in Johnson City at 208 East Unaka Street, which is open twenty-four hours a day, seven days a week.
• If you are in a domestic violence situation, SAFE HOUSE is ready to help. Please give them a call at 844-578-SAFE.

There are also several resources online that can assist people during this challenging time. Please see the links below for several available resources:

CDC – COVID-19 Resources to Manage Anxiety & Stress
Mental Health America (MHA) – COVID-19 Information and Resources
National Alliance on Mental Illness (NAMI) – COVID-19 Information and Resources
American Academy of Child & Adolescent Psychiatry – Talking to kids about COVID-19

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