WHAT IS FRONTIER HEALTH
HALF A CENTURY OF SERVICE
Founded in 1957, Frontier Health is the region’s leading provider of behavioral health services, offering treatment for mental health, co-occurring, and substance abuse problems, recovery and vocational rehabilitation, and developmental and intellectual disabilities services.
FRONTIER HEALTH IS DEDICATED TO PROVIDING QUALITY SERVICES THAT ENCOURAGE PEOPLE TO ACHIEVE THEIR FULL POTENTIAL.
HIGH QUALITY CARE
Frontier Health strives to continue to be a leader in establishing and demonstrating local, regional and national standards of excellence for accessible and high quality behavioral health, intellectual and developmental disabilities, and vocational services.
Frontier Health uses a quality improvement system to plan, design, measure, assess and improve program performance, especially related to the health care and safety of individuals served.
Performance Improvement data, including consumer safety data, can be requested through the Director of Compliance and Quality Assurance.
OUR SERVICE AREA: A NETWORK OF PROFESSIONALS
Frontier Health has over 60 professionally staffed facilities located in 12 counties throughout Northeast Tennessee and Southwest Virginia. Services in Southwest Virginia are provided in partnership with Planning District 1. For more information about Planning District 1’s behavioral health services, click here.
Serving the region since 1957, we are a private, not for profit 501(c)3 organization, Frontier Health offers a range of care to help individuals successfully move forward, sustain recovery and achieve their full potential.
Frontier Health works with health care providers, community agencies, advocacy groups, law enforcement, courts, and government and business markets to develop coalitions that address emerging community needs, tackle health care gaps and thwart evolving social problems.
With a comprehensive network of trained professionals, we help our most challenged citizens achieve independence; have safe, affordable housing; lead fuller, more productive lives; become contributing members of their communities; and create a positive impact on local economies.
OUR GUIDING PRINCIPLES
Accessible
All services are accessible by calling the 24-Hour Crisis Helpline at 877-928-9062 or using the chat feature through our website.
Awareness, Education & Prevention
We believe awareness, education and prevention are vital services to increase knowledge and reduce the stigma around behavioral health concerns. We provide effective prevention strategies and build coalitions to increase emotional, mental and physical well-being within the communities we serve.
Community & Family Engagement
Frontier Health unconditionally seeks the voice and choice of individuals, families and communities. Our treatment prioritizes a
person-centered approach for sustainable recovery.
Comprehensive Services
Frontier Health considers the health of the whole person across a full life span. We developed an expansive continuum of care to achieve emotional, mental and physical well-being at all stages of life.
Evidenced Based Practices
Frontier Health incorporates evidence-based practices throughout all levels of care. Therapists have a variety of current and proven strategies to improve health, individualize care, and truly meet individuals where they are.
Outcomes Driven
Outcomes provide a means to objectively measure the success of Frontier Health as a whole. We focus on outcomes to inform
collaborative decisions about services provided.
Person Centered
Central to our philosophy of care is providing individually-directed therapy and services.
Recovery Oriented
Frontier Health supports a philosophy of recovery. Our services are built on the belief that individuals are resilient and capable of making positive change; there is no wrong path to recovery. We provide options that are accessible, welcoming and supportive.
Trauma Informed Care
Frontier Health promotes trauma-informed culture, care and procedures. All staff are trained to recognize signs and symptoms of trauma.
Therapy incorporates treatment for the impact of trauma and traumatic stress.
FRONTIER HEALTH FACILITIES
ADDICTION SERVICES
Location | County |
Charlotte Taylor Center | Carter |
Nolachuckey-Holston Area Mental Health Center | Greene |
Hancock County Mental Health | Hancock |
Hawkins County Mental Health | Hawkins |
Johnson County Counseling Center | Johnson |
Bristol Regional Counseling | Sullivan |
Holston Counseling Center | Sullivan |
Erwin Mental Health | Unicoi |
Crisis Stabilization Unit | Washington, TN |
Employee Assistance Program | Washington, TN |
Magnolia Ridge Residential Alcohol & Drug Treatment | Washington, TN |
Watauga Behavioral Health Services | Washington, TN |
Willow Ridge | Washington, TN |
Lee County Behavioral Health Services | Lee |
Scott County Behavioral Health Services | Scott |
Wise County Behavioral Health Services | Wise |
BUILDING ABILITIES
Location | County |
Fairmount Group Home | Sullivan |
Frontier Industries – Bristol | Sullivan |
Frontier Industries – Kingsport | Sullivan |
Grant-Widner | Sullivan |
Holston Residence | Sullivan |
Behavioral Health Respite | Washington, TN |
Independence Unlimited | Scott |
Hillcrest Group Home | Scott |
Park Place Group Home | Scott |
Supported Employment | Scott |
Sunhouse | Washington VA |
Developmental Services | Wise |
Four Seasons Greenhouse | Wise |
CHILDREN AND YOUTH
Location | County |
Charlotte Taylor Center | Carter |
Nolachuckey-Holston Area Mental Health Center | Greene |
Hancock County Mental Health | Hancock |
Hawkins County Mental Health | Hawkins |
Johnson County Counseling Center | Johnson |
Bristol Regional Counseling | Sullivan |
Crossing Point | Sullivan |
Holston Children & Youth | Sullivan |
Link House | Sullivan |
Runaway Program and Project Safe Place | Sullivan |
Sullivan House | Sullivan |
Erwin Mental Health | Unicoi |
Adventure Program | Washington, TN |
Watauga Behavioral Health Services | Washington, TN |
Lee County Behavioral Health Services | Lee |
Addington Hall | Scott |
Infant & Toddler Connection of DILENOWISCO | Scott |
Scott County Behavioral Health Services | Scott |
VALUES | Scott |
Wise County Children & Youth Services | Wise |
MENTAL HEALTH
Charlotte Taylor Center | Carter |
Church St. Pavilion | Greene |
Crockett Group Home | Greene |
Freedom Peer Support | Greene |
Nolachuckey-Holston Area Mental Health Center | Greene |
Victory Center | Greene |
Hancock County Mental Health | Hancock |
Hancock County Peer Support | Hancock |
Hawkins County Mental Health | Hawkins |
Higher Ground Peer Support | Johnson |
Johnson County Counseling Center | Johnson |
Bristol Regional Counseling | Sullivan |
Eldreth Home | Sullivan |
Friendship Connection Peer Support | Sullivan |
Holston Counseling Center | Sullivan |
Moore House | Sullivan |
Open Arms Peer Support | Sullivan |
Roller-Russ | Sullivan |
Tennessee Community Support | Sullivan |
Victory Center – Kingsport | Sullivan |
Erwin Mental Health | Unicoi |
Crisis Stabilization Unit | Washington, TN |
Employee Assistance Program | Washington, TN |
Friendship House Peer Support | Washington, TN |
Gibson Place | Washington, TN |
Laurel House | Washington, TN |
Spring House | Washington, TN |
Victory Center | Washington, TN |
Watauga Behavioral Health Services | Washington, TN |
Lee County Behavioral Health Services | Lee |
Scott County Behavioral Health Services | Scott |
Independence House | Wise |
Polly Summit | Wise |
Wise County Behavioral Health Services | Wise |
SPECIALTY SERVICES
Calm Center | |
Assessment & Forensic Services | Sullivan |
SAFE House | Sullivan |
Assessment & Forensic Services | Washington, TN |
Communication Center for the Deaf & Hard of Hearing | Washington, TN |
CRISIS SERVICES | Washington, TN |
Crisis Stabilization Unit | Washington, TN |
Frontier Industries Thrift Store | Washington, TN |
Crisis Services | Lee |
Crisis | Scott |
Crisis | Wise |
2023 ANNUAL REPORT
Frontier Health is  proud to provide services accredited by CARF. For more information about CARF, please visit http://www.carf.org
Frontier Health is  proud to partner with Mental Health Corporations of America. For more information about MHCA, please visit http://www.mhca.com
Frontier Health services are funded in part by the TN Department of Mental Health and Substance Abuse Services and the Tennessee Department of Children’s Services.
Some program funding is provided through the following United Ways.