24/7 CRISIS HOTLINE
About Frontier Health

What is Frontier Health

Half a Century of Service

Founded in 1957, Frontier Health is the region’s leading provider of behavioral health services, offering treatment for mental health, co-occurring, and substance abuse problems, recovery and vocational rehabilitation, and developmental and intellectual disabilities services.

Frontier Health is dedicated to providing quality services that encourage people to achieve their full potential.

High Quality Care

Frontier Health strives to continue to be a leader in establishing and demonstrating local, regional and national standards of excellence for accessible and high quality behavioral health, intellectual and developmental disabilities, and vocational services.

Frontier Health uses a quality improvement system to plan, design, measure, assess and improve program performance, especially related to the health care and safety of individuals served.

Performance Improvement data, including consumer safety data, can be requested through the Director of Compliance and Quality Assurance.

Our Service Area: A Network of Professionals

Frontier Health has over 60 professionally staffed facilities located in 12 counties throughout Northeast Tennessee and Southwest Virginia. Services in Southwest Virginia are provided in partnership with Planning District 1. For more information about Planning District 1’s behavioral health services, click here.

Serving the region since 1957, we are a private, not for profit 501(c)3 organization, Frontier Health offers a range of care to help individuals successfully move forward, sustain recovery and achieve their full potential.

Frontier Health works with health care providers, community agencies, advocacy groups, law enforcement, courts, and government and business markets to develop coalitions that address emerging community needs, tackle health care gaps and thwart evolving social problems.

With a comprehensive network of trained professionals, we help our most challenged citizens achieve independence; have safe, affordable housing; lead fuller, more productive lives; become contributing members of their communities; and create a positive impact on local economies.

Accessible
All services are accessible by calling the 24-Hour Crisis Helpline at 877-928-9062 or using the chat feature through our website.

Awareness, Education & Prevention
We believe awareness, education and prevention are vital services to increase knowledge and reduce the stigma around behavioral health concerns.  We provide effective prevention strategies and build coalitions to increase emotional, mental and physical well-being within the communities we serve.

Community & Family Engagement
Frontier Health unconditionally seeks the voice and choice of individuals, families and communities. Our treatment prioritizes a
person-centered approach for sustainable recovery.

Comprehensive Services
Frontier Health considers the health of the whole person across a full life span. We developed an expansive continuum of care to achieve emotional, mental and physical well-being at all stages of life.

Evidenced Based Practices
Frontier Health incorporates evidence-based practices throughout all levels of care. Therapists have a variety of current and proven strategies to improve health, individualize care, and truly meet individuals where they are.

Outcomes Driven
Outcomes provide a means to objectively measure the success of Frontier Health as a whole. We focus on outcomes to inform
collaborative decisions about services provided.

Person Centered
Central to our philosophy of care is providing individually-directed therapy and services.

Recovery Oriented
Frontier Health supports a philosophy of recovery. Our services are built on the belief that individuals are resilient and capable of making positive change; there is no wrong path to recovery. We provide options that are accessible, welcoming and supportive.

Trauma Informed Care
Frontier Health promotes trauma-informed culture, care and procedures. All staff are trained to recognize signs and symptoms of trauma.
Therapy incorporates treatment for the impact of trauma and traumatic stress.

Frontier Health Facilities…
Location County
Charlotte Taylor Center Carter
Nolachuckey-Holston Area Mental Health Center Greene
Hancock County Mental Health Hancock
Hawkins County Mental Health Hawkins
Johnson County Counseling Center Johnson
Bristol Regional Counseling Sullivan
Holston Counseling Center Sullivan
Erwin Mental Health Unicoi
Crisis Stabilization Unit Washington, TN
Employee Assistance Program Washington, TN
Magnolia Ridge Residential Alcohol & Drug Treatment Washington, TN
Watauga Behavioral Health Services Washington, TN
Willow Ridge Washington, TN
Lee County Behavioral Health Services Lee
Scott County Behavioral Health Services Scott
Wise County Behavioral Health Services Wise
Location County
Fairmount Group Home Sullivan
Frontier Industries – Bristol Sullivan
Frontier Industries – Kingsport Sullivan
Grant-Widner Sullivan
Holston Residence Sullivan
Behavioral Health Respite Washington, TN
Independence Unlimited Scott
Hillcrest Group Home Scott
Park Place Group Home Scott
Supported Employment Scott
Sunhouse Washington VA
Developmental Services Wise
Four Seasons Greenhouse Wise
Location County
Charlotte Taylor Center Carter
Nolachuckey-Holston Area Mental Health Center Greene
Hancock County Mental Health Hancock
Hawkins County Mental Health Hawkins
Johnson County Counseling Center Johnson
Bristol Regional Counseling Sullivan
Crossing Point Sullivan
Holston Children & Youth Sullivan
Link House Sullivan
Runaway Program and Project Safe Place Sullivan
Sullivan House Sullivan
Erwin Mental Health Unicoi
Adventure Program Washington, TN
Watauga Behavioral Health Services Washington, TN
Lee County Behavioral Health Services Lee
Addington Hall Scott
Infant & Toddler Connection of DILENOWISCO Scott
Scott County Behavioral Health Services Scott
VALUES Scott
Wise County Children & Youth Services Wise
Charlotte Taylor Center Carter
Church St. Pavilion Greene
Crockett Group Home Greene
Freedom Peer Support Greene
Nolachuckey-Holston Area Mental Health Center Greene
Victory Center Greene
Hancock County Mental Health Hancock
Hancock County Peer Support Hancock
Hawkins County Mental Health Hawkins
Higher Ground Peer Support Johnson
Johnson County Counseling Center Johnson
Bristol Regional Counseling Sullivan
Eldreth Home Sullivan
Friendship Connection Peer Support Sullivan
Holston Counseling Center Sullivan
Moore House Sullivan
Open Arms Peer Support Sullivan
Roller-Russ Sullivan
Tennessee Community Support Sullivan
Victory Center – Kingsport Sullivan
Erwin Mental Health Unicoi
Crisis Stabilization Unit Washington, TN
Employee Assistance Program Washington, TN
Friendship House Peer Support Washington, TN
Gibson Place Washington, TN
Laurel House Washington, TN
Spring House Washington, TN
Victory Center Washington, TN
Watauga Behavioral Health Services Washington, TN
Lee County Behavioral Health Services Lee
Scott County Behavioral Health Services Scott
Independence House Wise
Polly Summit Wise
Wise County Behavioral Health Services Wise
Calm Center
Assessment & Forensic Services Sullivan
SAFE House Sullivan
Assessment & Forensic Services Washington, TN
Communication Center for the Deaf & Hard of Hearing Washington, TN
CRISIS SERVICES Washington, TN
Crisis Stabilization Unit Washington, TN
Frontier Industries Thrift Store Washington, TN
Crisis Services Lee
Crisis Scott
Crisis Wise
Location County
Charlotte Taylor Center Carter
Nolachuckey-Holston Area Mental Health Center Greene
Hancock County Mental Health Hancock
Hawkins County Mental Health Hawkins
Johnson County Counseling Center Johnson
Bristol Regional Counseling Sullivan
Holston Counseling Center Sullivan
Erwin Mental Health Unicoi
Crisis Stabilization Unit Washington, TN
Employee Assistance Program Washington, TN
Magnolia Ridge Residential Alcohol & Drug Treatment Washington, TN
Watauga Behavioral Health Services Washington, TN
Willow Ridge Washington, TN
Lee County Behavioral Health Services Lee
Scott County Behavioral Health Services Scott
Wise County Behavioral Health Services Wise
Location County
Fairmount Group Home Sullivan
Frontier Industries – Bristol Sullivan
Frontier Industries – Kingsport Sullivan
Grant-Widner Sullivan
Holston Residence Sullivan
Behavioral Health Respite Washington, TN
Independence Unlimited Scott
Hillcrest Group Home Scott
Park Place Group Home Scott
Supported Employment Scott
Sunhouse Washington VA
Developmental Services Wise
Four Seasons Greenhouse Wise
Location County
Charlotte Taylor Center Carter
Nolachuckey-Holston Area Mental Health Center Greene
Hancock County Mental Health Hancock
Hawkins County Mental Health Hawkins
Johnson County Counseling Center Johnson
Bristol Regional Counseling Sullivan
Crossing Point Sullivan
Holston Children & Youth Sullivan
Link House Sullivan
Runaway Program and Project Safe Place Sullivan
Sullivan House Sullivan
Erwin Mental Health Unicoi
Adventure Program Washington, TN
Watauga Behavioral Health Services Washington, TN
Lee County Behavioral Health Services Lee
Addington Hall Scott
Infant & Toddler Connection of DILENOWISCO Scott
Scott County Behavioral Health Services Scott
VALUES Scott
Wise County Children & Youth Services Wise
Charlotte Taylor Center Carter
Church St. Pavilion Greene
Crockett Group Home Greene
Freedom Peer Support Greene
Nolachuckey-Holston Area Mental Health Center Greene
Victory Center Greene
Hancock County Mental Health Hancock
Hancock County Peer Support Hancock
Hawkins County Mental Health Hawkins
Higher Ground Peer Support Johnson
Johnson County Counseling Center Johnson
Bristol Regional Counseling Sullivan
Eldreth Home Sullivan
Friendship Connection Peer Support Sullivan
Holston Counseling Center Sullivan
Moore House Sullivan
Open Arms Peer Support Sullivan
Roller-Russ Sullivan
Tennessee Community Support Sullivan
Victory Center – Kingsport Sullivan
Erwin Mental Health Unicoi
Crisis Stabilization Unit Washington, TN
Employee Assistance Program Washington, TN
Friendship House Peer Support Washington, TN
Gibson Place Washington, TN
Laurel House Washington, TN
Spring House Washington, TN
Victory Center Washington, TN
Watauga Behavioral Health Services Washington, TN
Lee County Behavioral Health Services Lee
Scott County Behavioral Health Services Scott
Independence House Wise
Polly Summit Wise
Wise County Behavioral Health Services Wise
Calm Center
Assessment & Forensic Services Sullivan
SAFE House Sullivan
Assessment & Forensic Services Washington, TN
Communication Center for the Deaf & Hard of Hearing Washington, TN
CRISIS SERVICES Washington, TN
Crisis Stabilization Unit Washington, TN
Frontier Industries Thrift Store Washington, TN
Crisis Services Lee
Crisis Scott
Crisis Wise
2019 Annual Report

Frontier Health is  proud to provide services accredited by CARF. For more information about CARF, please visit http://www.carf.org

Frontier Health is  proud to partner with Mental Health Corporations of America. For more information about MHCA, please visit http://www.mhca.com

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