What are pillars? The five pillars of Frontier are People, Quality and Service, Growth, Value and Innovation/Technology. They represent who we are and what our priorities are. These pillars are an extension of our culture and values, and support our mission and vision.
Why are pillars important? The priorities of an organization shows its culture and its character. The pillars we have chosen are declarations of who we are and what makes us different. These unite Frontier both symbolically and practically. They will guide us from our strategic planning and organizational goals all the way to our individual goals and work plans.
Why are we doing this? Frontier continues to grow and evolve, and as we grow it is important that we are unified in our direction and purpose. The Frontier Health pillars help unite us as we align our strategies, goals and operations under these key pillars.
What are we expected to do with them? Each division and employee will integrate the pillars into their strategic planning and individual goals. We hope that by using the same framework, this will help us work towards common goals and objectives as an organization. Remember- we are all in the boat together needing to row together in the same direction.
People: The People pillar includes not only the employees of Frontier, but also the patients, visitors and families who come to us for care, and the communities we serve. We are committed to a caring, healing culture of excellence that is founded in respect and compassion for those we serve, co-workers and ourselves.
Examples of the People Pillar:
• Includes co-workers, clinicians, visitors
• Employee satisfaction
• Training and Development
• Staff Retention
Quality and Service: This pillar includes traditional quality metrics like core measures and outcomes, access to care, ease of use, and excellent services. Patient satisfaction is part of the Quality and Service pillar. “Quality and Service” links directly to our culture, focusing on not only what we do, but how we do it.
Examples of Quality and Service Pillar:
• Service Excellence
• Patient Satisfaction
• Traditional quality metrics
• Implementation of Evidence Based Treatments
Value: Providing value in health care is more than just about the cost of care; it is about providing the right care at the right time in the most efficient manner possible. Value is also measured by our service and dedication to our communities and to those we serve.
Examples of Value Pillar:
• Finance, economics
• Community Engagement
• Pay scale to market place
Growth & Innovation: Increasing access to care for those who need our services as well as expanding services to meet community needs is important to the stability of Frontier.
Examples of Growth Pillar:
• Partnerships with like-minded organizations
• Access to care
• Partnerships with State and Federal agencies
• Enhancing access to technology and tools
• LEAN initiatives