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January, 2024

The Great Frontier Road Trip – Charlotte Taylor Center

Join Jamie Fink, our HR Guru, and Josh Moore, our Marketing Aficionado, as they embark on the Great Frontier Road Trip. Each month, they guide you through a unique journey to one of Frontier Health’s locations. Their adventures offer more than just a walkthrough of the facilities; they provide a sneak peek into the communities where we are deeply rooted. Our upcoming journey leads us to Elizabethton, TN, where we’ll explore our Charlotte Taylor Center.



Corporate Gets A Fury Visitor

Harper Grace, a certified therapy dog and enthusiastic trail companion, recently visited the Corporate Office to uplift spirits and provide a much-needed stress relief opportunity through puppy cuddles and pets. Harper, a sociable and outgoing Golden Retriever, delights in bringing joy and laughter to those around her. For those keen on keeping up with this furry friend’s adventures, follow her on Instagram at @harpers.happy.trails.

Mandatory QPR Training for All New Employees: Registration and Attendance Guidelines

In an effort to enhance workplace safety and mental health awareness, our organization mandates that all newly hired employees undergo Question, Persuade, Refer (QPR) training. This crucial training equips our staff with the necessary skills to identify and support individuals who may be experiencing suicidal thoughts, contributing significantly to our commitment to employee well-being and safety.

Registration Process

Supervisors play a pivotal role in ensuring their team members complete this essential training. There are two ways to register staff for QPR training sessions:

  • Relias Platform: Supervisors can directly enroll their staff in the required training sessions via the Relias learning management system.
  • Direct Contact: For employees not registered in the Relias system or for any registration inquiries, supervisors are encouraged to contact the designated training coordinator directly. This ensures that the training team is adequately prepared for the number of participants and can distribute necessary login and preparatory information in a timely manner.

Virtual Training Sessions

All QPR training sessions are conducted virtually via Zoom. Despite the change in the delivery method, registration through Relias remains a prerequisite for attendance. Detailed information, including Zoom login credentials and pre-training instructions, will be emailed to registered participants approximately one to two days before the scheduled session.

Attendance and Completion

To streamline the attendance tracking process, supervisors are advised not to record their staff’s attendance on Relias. Instead, attendance verification will be completed based on the trainer’s attendance records, ensuring accurate and efficient record-keeping.

Class Size and Waitlist

To maintain an effective learning environment, each training session is capped at 35 participants. This limit ensures that each attendee receives the attention and support necessary for a comprehensive understanding of the QPR methodology. Should a session reach its capacity, a waitlist will be established to accommodate additional interested staff. Supervisors are asked to responsibly manage their team’s registrations by unenrolling any staff member who can no longer attend, thereby opening up spots for others on the waitlist.

Upcoming Training Dates

Our upcoming QPR sessions are scheduled as follows:

  • February 13 at 1 PM, led by Brandy
  • May 28 at 9 AM, led by Jonathan
  • June 18 at 9 AM, led by Jonathan
  • July 23 at 9 AM, led by Jonathan

New Vice President of Outpatient & Children’s Specialty Services in VA

Join us in congratulating Heather Crouse on her recent promotion as the new Vice President of Outpatient and Childrens Specialty Services in VA. Heather brings with her an impressive 25-year tenure at Frontier Health, during which she has held various roles within the VAs Children and Youth Division. Most notably, she served as the Division Director over Children and Youth Services in SW VA prior to her promotion.

Heather’s dedication and expertise as a clinician, coupled with her strong work ethic and leadership skills, have been invaluable to the success of Frontier Health’s Children and Youth services in VA. She enjoys a stellar reputation within the community, particularly among courts, schools, and other public entities involved with children and youth.

Beyond her professional accomplishments, Heather is a devoted mother to her son, Jacob, who is currently attending college. In her leisure time, she indulges her passion for lighthouses and has been known to hit the road on her Harley Davidson motorcycle, showcasing her adventurous spirit.

Our New Bristol Facility Progresses Steadily 

In the heart of Bristol, the construction of our new location progresses steadily despite recent challenges posed by harsh winter weather. The arrival of the new metal roof in two weeks and the commencement of sheetrock work on the second floor next week mark significant milestones towards realizing our vision for a state-of-the-art facility. The installation of sound batt insulation following the sheetrock, alongside the initiation of copper water piping, in-wall electrical boxes and wiring, and mechanical ductwork, lays the groundwork for a building that promises efficiency, durability, and a modern working environment.

However, the construction journey has faced its share of obstacles, with severe snow, cold, and rain over the last three weeks causing notable delays. The weather has set our schedule back by at least ten working days, challenging our team to adapt and overcome. Despite these setbacks, the preparation for the EIFS installation on the building’s exterior is underway, signaling a commitment to not only meeting our functional needs but also enhancing the aesthetic appeal of our Bristol location. As we navigate these developments, our project continues to evolve, symbolizing a beacon of progress and resilience in the face of adversity.


Frontier Health Culture

Frontier Healths motto is Where People are Important.” The culture at all of our sites must reflect this in our words and actions. We want to provide our clients, and each other, with a positive experience every time we enter the building. Each interaction is an opportunity to show each other appreciation, respect, and consideration.

How we achieve this goal:

1. Respect and Inclusivity: We value diverse perspectives and experiences. Please continue to treat one another with respect, kindness, and inclusivity. Celebrate our differences, and actively promote an environment where every voice is heard and valued.

2. Open Communication: Keep the lines of communication open. Share your ideas, feedback, and concerns constructively. Engaging in transparent and respectful communication is key to our continued success.

3. Collaboration: Work together as a team. Collaborative efforts enhance our creativity and productivity, and they foster a sense of unity among colleagues.

4. Positive Attitude: Maintain a positive attitude even during challenging times. Positivity is infectious and contributes to a supportive and motivating workplace.

5. Recognition and Appreciation: Continue to recognize and appreciate the efforts of your colleagues. Small gestures of acknowledgment can go a long way in making someone’s day.

Compliance Line

Frontier Health Compliance Line: 1-800-273-3615

The Compliance Line offers a secure and confidential method to report incidents that may involve fraud, abuse, misconduct, harassment, discrimination, substance abuse, safety concerns, and theft. Available around the clock, this service enables you to advocate for ethical behavior and integrity without fear of retaliation. You have the freedom to report anonymously, providing a safe channel to support a culture of transparency and accountability.

Tennessee Behavioral Health PATHWAYS Scholarship



20 Years

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5 Years

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